Program Manager

Summary/Objective

The Program Manager is responsible for the daily operations and acts as the point of contact for customers, service partners and other stakeholders for the assigned program.

Essential Functions

• Maintains the daily operations and administration to ensure compliance with program contract and financial guidelines
• Monitors utilization of tools and resources that educate potential and current customers on the program purpose, policies & procedures and other relevant components to assist customers and process and service delivery improvements
• Develops, facilitates and delivers trainings for assigned programs
• Provides support to resolve customer issues that may hinder the customer experience or program compliance and success
• Complete weekly, monthly and quarterly reports that provide updates and status of; performance, successes, highlights, activities and outcomes that take place within the program

Skills and Experience

• Must have 3-5 years of related work experience with (e.g. program
• management, human services, workforce development)
• Excellent organizational and time management skills
• Proven track record for managing multiple projects and tasks simultaneously
• Proficiency with technology and industry related software and systems
• Communication skills that lend themselves to building effective partnerships and related service providers

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a field role with a need to perform clerical and administrative duties in a physical office. Role requires extensive amount of mobility. Possession of a valid driver’s license, automobile insurance and reliable automobile required

Hours of Work

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Position requires the ability to work on evenings and weekends as needed.

Reporting Relationships

This position reports to the Program Director for assigned program

Education

Bachelor’s degree preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Employment & Employer Services is an Equal Opportunity Employer.  It is the policy of Employment & Employer Services to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.  As an Equal Opportunity Employer, this company intends to comply fully with all federal and state laws.

Submit Resume