Career Coach

Summary/Objective

Responsible for recruiting eligible participants and providing career coaching and training to all participants as well as assisting them with obtaining employment.

Essential Functions

1. Assesses customer’s career goals and related experience, education and work history
2. Provides and arranges for services that supports the customer’s preparedness for employment
3. Matches customers with job orders available on an ongoing basis
4. Work closely with Business Account Executive with follow-up of referred clients
5. Ensure all case notes are completed daily, ensuring quality control and all facts are stated
6. Assist with all program audits
7. Review files for assigned participants to assure files are accurate based on program procedures
8. Conduct retention checks to employers on all successfully completed participants and assure all retentions are case noted and contacts are made as required to participants
9. Coach, mentor and advocate for assigned participants to support their development and job placement
10. Targeted outreach for assigned programs to increase the number of participants benefiting from program services
11. Train and present topics associated with job readiness and job searching

Skills and Experience

1. Minimum of 1year experience in job placement and training
2. Excellent communication skills (written and oral)
3. Organized and strong attention to details
4. Knowledge of the private sector and its employment needs
5. Good advocacy and job matching skill
6. Experience working with diverse, at risk, and vulnerable populations
7. Ability to inspire and encourage others
8. Proficiency with Microsoft Office Suite
9. Proven track record in delivering on performance goals and metrics

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a field role with a need to perform clerical and administrative duties in a physical office. Role requires extensive amount of mobility – reliable transportation is required.

Hours of Work

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Position requires the ability to work on evenings and weekends as needed.

Reporting Relationships

This position reports to the Center Director or Program Manager and works in collaboration with E&ES staff.

Education

Bachelor’s degree preferred OR 2-3 years of related experience
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Employment & Employer Services is an Equal Opportunity Employer.  It is the policy of Employment & Employer Services to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.  As an Equal Opportunity Employer, this company intends to comply fully with all federal and state laws.

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